Shipping & Returns
We’re proud to say that the overwhelming majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1-business day for processing of the order to the estimated shipping times below. Please go to our About Us page for our hours of business.
Deliveries are made Monday through Friday only. We have a distribution warehouse based in Onehunga, Auckland. We aim to dispatch your order within 2 working days of receiving it.
We use Now Couriers Ltd as our main delivery service providers. North Island deliveries are made the day after dispatch and South Island is 2 – 3 days after.
In most cases the goods will not be left to an un-attended address as the parcel will need to be signed for. Covid-19 Update – All Our Courier Deliveries are now Contactless. The driver will ask for and record your name.
Please check the condition of your delivery, if it looks damaged please sign “damaged” and contact us through the contact page.
If your purchase is faulty or damaged and does not match the description described we will offer a refund or replacement item. In this instance please telephone on 0800 100 004 or email firstname.lastname@example.org with your order number.
If you require an order by a specific date please email through the contact page after you have processed the order.
Auckland delivery includes the area Orewa in the North to Pukekohe in the south.
- Auckland $6.60
- Auckland Rural delivery $26.00
- Nth Island Taupo North $9.00
- Nth Island South of Taupo $12.00
- Nth Island Rural delivery $26.00
- Sth Island $22.00
- Sth Island Rural Delivery $26.00